Le Spa Policies, Terms and Conditions
Payment
- All payments are to be made at the time of personally collecting your dog or before treatment commences if the dog is collected by Le Pawtique.
- We can accept cash and debit/credit card and EFT’s for your convenience. No cheques unfortunately.
Pricing
Prices given over phone are based on owner’s judgement. Le Pawtique reserves the right to change in accordance if condition/or size of pet requires more work than anticipated. We would preferably like to see the condition of the pet before quoting if first time pet or matted so there are no hidden surprises for the owner
Prices are subject to annual changes.
Hours of Operation
We generally groom pets five days a week from 8am to 4:30pm (parlour). Saturdays from 8am to 4:30pm. Selective public holidays are open (please call to confirm) and we are closed Sundays.
Last appointments of the day must begin no later than 3pm depending on the breed and condition. All dogs coming in for just grooming must be picked up no later than 5pm otherwise an additional charge will apply.
If your pet/s are not picked up after closing time, we reserve the right to charge R250 p/ 30 minutes of staying open.
Booking Reservations
You are encouraged to book your service in advance as we are not an assembly line. 24 hours notice must be given before cancelling an appointment, failing which we will have to charge for the full price.
Matts
For severally matted dogs/cats, we will have to insist on a complete short strip due to knots forming close to the skin. This is for the wellbeing for the animal and Le Pawique is nonnegotiable on the measure that has to be taken in this event.
Collection Service
Please assist our driver by ensuring dog/s are ready and waiting to be loaded on arrival. Your dog must please wear a fitted collar and lead or alternatively we will use our own.
The driver will wait up to 10 minutes for collection. Should there be a delay over the 10 minutes a surcharge will be incurred and the vehicle will continue to the next collection.
We don’t deliver on Saturdays.
Potty Walking
For the comfort of your dog, can you please ensure they are given the opportunity to stretch their legs and have a ‘toilet opportunity’ before they enter our premises. Both we and your dog would appreciate this simple but important step.
Illness / Injury
Pet’s medical history must be disclosed before any treatment commence, this includes any medication the pet is on at the time of the treatment. We retain the right to refuse to groom any pet that may have any of the following:
- Stitches from any surgery
- Grass seed wounds not seen to by a vet
- Any open or weeping wounds
- Any form of ill health
- Vomiting
- Diarrhea
- Breathing difficulties
- Unusual lethargy
- Any other signs of injury not yet seen to by a vet
Ticks and Fleas
Dogs with ticks and fleas will be treated with the spa’s choice of remedy at the current cost indicated on our price list. Owners will be advised and are encouraged to address problems areas in their pet’s home and immediate environment.
Aggressive / Difficult Dogs
Dogs that are aggressive, difficult or have a tendency to bite will generally be muzzled for their safety and ours. Should we find that your dog is uncontrollable and/or overly aggressive, we will not continue with the grooming process. You will be contacted and asked to collect your dog and you will be charged for the grooming that has been completed.
Le Pawtique does not and will not sedate your dog.
Public Liability
While every care is taken to ensure the safety of all pets while travelling to and from the Spa, or while undergoing treatments at the Spa, owners will not hold Le Pawtique, its staff nor owners liable for any loss or injury to their pets and/or property.